Refunds

_Last updated: 15 September 2026_

Payments for Scaling Radar are handled by Paddle.com Market Ltd as Merchant of Record, so refunds are issued by Paddle to your original payment method. We decide them; Paddle executes them.

Monthly plans

Cancel any time from your account page or the Paddle customer portal. Access stays on until the end of the period you have paid for, and you are not charged again. We do not refund a partly used month by default — but if you cancelled because the service did not do what the pricing page promised, write to us and we will.

Annual plans

Full refund within 14 days of the first payment, no questions asked. After 14 days, a renewal charged while you were not using the service can be refunded pro rata for the unused months if you ask within 30 days of the charge.

When we refund without being asked

If a paid feature was broken for a meaningful stretch — reports did not publish for several days in a row, or the site was unavailable — tell us and we will credit or refund that time. We publish a daily product; a week without reports is a week you did not get what you paid for.

What is not refundable

Days when a collection run missed a single day or a chart source changed shape, provided the service resumed the next day. That is normal operation of a tool built on undocumented public sources, and it is described in the Terms.

How to ask

Write to support@scalingradar.com from the address on your account, with the date of the charge. We answer within two business days. If we cannot agree, Paddle's own buyer support can also review the transaction independently.

Contact

Mikhail Ivashchenko IE, Yerevan, Armenia — support@scalingradar.com